If you wish to submit a complaint related to the Envio24 Platform, please use the link below. Please note that the complaint can only concern the functioning of the Platform, including the ordering process, payment process, and any other matters related exclusively to the improper functioning of the Envio24 Platform.
Note: Please remember that it is not possible to submit a complaint regarding the non-collection of the shipment by the courier, damage to the contents, or loss of the shipment. Complaints regarding all stages of shipment transport execution should be reported directly to the carrier selected by the User.