If you want to file a complaint related to the Envio24 service, please use the link below. Please be advised that the complaint may relate to the functioning of the Platform, including the ordering process, payment process and any other matters related only to the incorrect operation of Envio24.

Note: Please note that it is not possible to submit a complaint there related to non-collection or non-delivery, damage or loss. Complaints regarding the execution of the order should be reported directly to the carrier selected by the User.